Terms of service

 

Terms of Service

Welcome to Blankbottle. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (“Services”). By visiting our website or purchasing from us, you agree to be bound by these Terms. Please read them carefully.

1. Eligibility

You must be 18 years or older to purchase alcoholic beverages from our website. By placing an order, you confirm that you are of legal drinking age in South Africa or in your jurisdiction.

We reserve the right to request proof of age and to refuse service if age cannot be verified.

 

 

2. Orders & Payment

All orders are subject to availability and confirmation of payment.

  • Prices are listed in South African Rand (ZAR) and may change without notice.

  • We reserve the right to limit or refuse any order.

  • In cases of suspected fraud or unauthorised transactions, we may refuse or cancel an order.

Payment must be completed before orders are dispatched.

 

3. Shipping & Delivery

We deliver within South Africa unless otherwise stated.

  • Delivery times are estimates and not guaranteed.

  • Risk of loss passes to you once the order is delivered to the address provided.

  • Incorrect delivery details provided by the customer may result in delays or failed deliveries.

 

If your order arrives damaged or incorrect, please contact us immediately at operations@blankbottle.co.za.

 

 

4. Returns & Refunds

Please refer to our dedicated Return & Refund Policy, which forms part of these Terms.

Key points include:

 

  • General returns must be requested within 30 days of receiving your order.

  • Corked or spoiled wine should be reported as soon as possible.

  • All returns must be authorised via operations@blankbottle.co.za.

 

 

5. Product Information

We make reasonable efforts to ensure that product descriptions, vintages, images, and other information are accurate. However, natural variations in wine may occur, and vintages may change without notice.

We reserve the right to substitute a vintage with the closest available equivalent if the listed vintage is no longer in stock.

 

6. Responsible Consumption

By using our website, you agree to purchase and consume alcohol responsibly. We are not liable for any misuse of products purchased through our website.

 

 

7. Intellectual Property

All content on the website—including text, images, logos, artwork, and design—is protected by copyright and other intellectual property laws.


You may not reproduce, distribute, modify, or use any content without our prior written permission.

 

 

8. Prohibited Use

You agree not to use our website or Services for:

  • Any unlawful purpose

  • Soliciting others to engage in unlawful acts

  • Violating regulations or third-party rights

  • Uploading malicious code

  • Collecting personal data without consent

  • Interfering with the website’s security or functionality

 

We may suspend or terminate access for violations.

 

 

9. Privacy

Your submission of personal information is governed by our Privacy Policy.

By using the website, you consent to the collection and use of information as described in that policy.

 

 

10. Third-Party Services

Our website may include links to third-party websites or services. We are not responsible for the content, accuracy, or practices of these external sites.

Any dealings with third parties are solely between you and the third party.

 

 

11. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our Services.

  • We do not guarantee continuous, error-free, or secure access to the website.

  • Our liability is limited to the amount you paid for the product giving rise to the claim.

 

 

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your violation of these Terms or misuse of our Services.

 

 

13. Changes to Terms

We may update these Terms from time to time. Changes will take effect immediately upon posting on the website.

Your continued use of the Services signifies acceptance of the updated Terms.

 

 

14. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in South African courts.

 

 

15. Contact Information

For any questions regarding these Terms, please contact us:

operations@blankbottle.co.za